Service Support Engineer - DevOps III
Experienced engineer passionate about reliability and innovation
Service Support Engineer with 6+ years in the industry, specializing in incident management, application support, and DevOps practices. Passionate about problem-solving, communication, and continuous technical growth, with a clear trajectory toward Site Reliability Engineering (SRE).
Building reliable systems and solving complex problems
Verizon Connect
Nov 2020 - PresentProviding customers with the best experience possible by resolving and investigating issues via Salesforce, managing incidents, and monitoring services across AWS and AppDynamics. Consistently ranked among the top case solvers in the team.
Verizon Connect
Apr 2019 - Aug 2019Supported internal and external systems using Azure, RabbitMQ, Grafana, and other monitoring tools. Assisted in system monitoring, troubleshooting, and incident escalation processes.
Comprehensive technical expertise across multiple domains
Python, Java, SQL
Windows, Linux
TCP/IP, DNS, FTP, VPN
AWS, Microsoft Azure
SQL Server, MySQL
ServiceNow, Jira, Confluence, Grafana, RabbitMQ, AppDynamics
New Relic, CloudWatch, Pingdom
Incident Management, Cybersecurity
Delivering impactful solutions and driving operational excellence
Collaborated with development teams to migrate on-premises services to AWS infrastructure. Performed comprehensive testing across multiple environments to ensure seamless transition. This initiative resulted in multi-million-dollar cost savings and improved system scalability.
Led the migration of critical internal tools including IoT services, SMS platforms, Fleetcare systems, and FTP services. Conducted thorough pre- and post-migration testing to ensure operational stability and service reliability.
Strong foundation in software engineering principles
Institute of Technology, Carlow (SETU) | 2016-2020 | 2.2 Honours
Final Year Project: Developed a comprehensive fitness application for workout tracking and progress monitoring.
Let's connect and discuss opportunities